Privacy Policy

Privacy Policy

Effective Date: June 20, 2025

This Privacy Policy describes how [Your Company Name] ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, products, and services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal information in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area (EEA) and the United Kingdom (UK), and the California Consumer Privacy Act (CCPA) for California residents.

1. Key Definitions

To help you understand this Privacy Policy, here are some key definitions:

• Personal Data / Personal Information: Any information relating to an identified or identifiable natural person. This includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

• Data Subject / Consumer: The natural person to whom the Personal Data / Personal Information relates.

• Processing: Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

• Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.

• Processor: A natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller.

• Service Provider: A for-profit entity that processes personal information on behalf of a business and to which the business discloses a consumer’s personal information for a business purpose pursuant to a written contract.

• Sale / Sell / Selling: Selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to another business or a third party for monetary or other valuable consideration.

• Share / Sharing: Sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.

2. Information We Collect

We collect various types of information from and about you, including Personal Data/Information, through the following methods:

a. Information You Provide Directly to Us

We collect information you provide directly to us when you:

• Register for an account

• Fill out forms on our Services (e.g., contact forms, inquiry forms)

• Make a purchase or subscribe to a service

• Communicate with us via email, chat, or other channels

• Participate in surveys or promotions

• Provide feedback

The types of Personal Data we may collect directly from you include:

• Identifiers: Name, email address, postal address, phone number, account username, IP address.

• Commercial Information: Records of products or services purchased, obtained, or considered.

• Financial Information: Payment card details (processed by secure third-party payment processors, we do not store full card numbers).

• Professional or Employment-Related Information: Job title, company name (if applicable to B2B services).

• Other Information: Any other information you choose to provide (e.g., messages, preferences).

b. Information Collected Automatically

When you access and use our Services, we may automatically collect certain information about your device and usage, including:

• Internet or Other Electronic Network Activity Information: Browser type, operating system, referring URLs, pages viewed, time spent on pages, clickstream data, search queries, access times.

• Device Information: Unique device identifiers, device model, mobile network information.

• Geolocation Data: General location derived from your IP address or, with your consent, precise geolocation from your mobile device.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities, preferences, and interactions with our Services. This helps us to improve and personalize your experience. For more information, please see our [Link to Cookie Policy or Cookie Section in Privacy Policy].

c. Information from Third Parties

We may receive information about you from third-party sources, such as:

• Service Providers: E.g., analytics providers, payment processors, marketing partners.

• Social Media Platforms: If you interact with us on social media or connect your social media account to our Services.

• Publicly Available Sources: E.g., business directories, public records.

3. How We Use Your Information (Purposes of Processing)

We use your Personal Data/Information for the following purposes:

• To Provide and Maintain Our Services: To operate, deliver, and improve the Services you request, process transactions, and send related information, including confirmations and invoices.

• To Communicate with You: To respond to your inquiries, provide customer support, send administrative information (e.g., policy updates, security alerts), and deliver marketing and promotional communications that may be of interest to you (where permitted by law and your preferences).

• For Personalization: To tailor content, advertisements, and offers to your interests, and to understand how you interact with our Services.

• For Analytics and Improvement: To monitor and analyze trends, usage, and activities in connection with our Services, for research, statistical purposes, and to enhance user experience.

• For Security and Fraud Prevention: To protect the security and integrity of our Services, detect and prevent fraud, unauthorized access, and other harmful activities.

• For Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

• For Business Operations: To manage our business, including accounting, auditing, and other internal functions.

4. Legal Bases for Processing 

For individuals located in the EEA or UK, we rely on the following legal bases for processing your Personal Data:

• Contractual Necessity: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract (e.g., processing your payment for a service).

• Consent: You have given us explicit consent for a specific processing purpose (e.g., for sending certain marketing communications). You have the right to withdraw your consent at any time.

• Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, fraud prevention).

• Vital Interests: The processing is necessary to protect your vital interests or those of another natural person (e.g., in a medical emergency).

• Public Interest: The processing is necessary for the performance of a task carried out in the public interest.

• Legitimate Interests: The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of Personal Data (e.g., for security, analytics, service improvement, direct marketing where consent is not required). We will always conduct a balancing test to ensure our legitimate interests do not unduly impact your rights.

5. How We Share Your Information

We may disclose your Personal Data/Information to the following categories of recipients:

• Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as hosting, data analysis, payment processing, customer service, marketing, and IT infrastructure. These service providers are authorized to use your Personal Data only as necessary to provide these services to us.

• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction.

• Legal Requirements and Law Enforcement: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) prevent or investigate possible wrongdoing in connection with the Services, or (d) protect the personal safety of users of the Services or the public.

• Affiliates: We may share your information with our current or future affiliates, subsidiaries, or other companies under common control and ownership.

• With Your Consent: We may disclose your Personal Data to any other third party with your prior consent.

6. Data Retention

We retain your Personal Data/Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your Personal Data:

a. GDPR Rights (for EEA and UK Individuals)

• Right to be Informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your Personal Data and your rights.

• Right of Access: You have the right to request a copy of the Personal Data we hold about you.

• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data we hold about you.

• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your Personal Data under certain circumstances.

• Right to Restriction of Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions.

• Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

• Right to Object: You have the right to object to the processing of your Personal Data in certain situations, particularly when processing is based on legitimate interests or for direct marketing.

• Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

• Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement if you believe your GDPR rights have been violated.

b. CCPA Rights (for California Residents)

• Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the categories of personal information that we have sold or shared.

• Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.

• Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information.

• Right to Correct Inaccurate Personal Information: You have the right to request the correction of inaccurate personal information we maintain about you.

• Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information (as defined by CCPA) to only that which is necessary to perform the services or provide the goods reasonably expected by an average consumer.

• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

c. Exercising Your Rights

To exercise any of these rights, please submit a request to us using the contact details provided in the "Contact Us" section below. We will verify your request and respond within the timeframe required by applicable law (e.g., 30 days for GDPR, 45 days for CCPA).

For CCPA requests, please note:

• You may need to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

• We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

8. Sensitive Personal Information 

We do not intentionally collect sensitive personal information from you. If we do collect any sensitive personal information, we will only use and disclose it for the purposes for which it was collected or as otherwise permitted by the CCPA (e.g., to perform the services or provide the goods reasonably expected by an average consumer). You have the right to limit the use and disclosure of your sensitive personal information by contacting us as described below.

9. Do Not Sell or Share My Personal Information 

We do not sell your personal information in the traditional sense (e.g., exchanging it for monetary compensation). However, the CCPA's definition of "sell" and "share" is broad and may include certain types of targeted advertising or data sharing.

To the extent that we "sell" or "share" your personal information as defined by the CCPA (e.g., for cross-context behavioral advertising), California residents have the right to opt-out.

To opt-out of the "sale" or "sharing" of your personal information, please send us a quick email requesting to opt out.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect Personal Data from children. If you are a parent or guardian and you learn that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.

11. Data Security

We implement appropriate technical and organizational measures designed to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

12. International Data Transfers (GDPR)

Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Services, you understand that your Personal Data may be transferred to countries outside of your country of residence, which may have data protection laws different from those in your country.

For transfers of Personal Data from the EEA or UK, we implement appropriate safeguards, such as:

• Transferring to countries recognized as providing an adequate level of protection by the European Commission or UK government.

• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission or the UK Information Commissioner's Office (ICO).

• Relying on your explicit consent.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us:

By Email: shalopez30@gmail.com Tropical Breeze Cleaners 

By Postal Mail: Tropical Breeze Cleaners, Sharlene Lopez, Caye Caulker, Belize